About Our Products
WHAT HAPPENS IF A PRODUCT IS OUT OF STOCK?
If an item is unavailable at the time of purchase, you will be notified and will not be able to add it to your cart.
If an item becomes unavailable while it is in your cart, you will be notified at checkout and will not be charged for it.
Occasionally for new launches we offer the opportunity for advance reservation online. We will notify you via email when the item becomes available on our webstore for purchase.
Please contact our Customer Service Desk at eshop@fredericmalle.com for assistance on a discontinued product.
WHAT IS A WAITLISTED ITEM?
Occasionally for new launches we offer the opportunity for advance reservation online. We will notify you via email when the item becomes available on our webstore for purchase.
A PRODUCT I WANTED TO ORDER HAS BEEN DISCONTINUED. WHAT CAN I DO?
Please contact our Customer Service Desk for assistance at eshop@fredericmalle.com.
DO YOU MACERATE YOUR PERFUMES BEFORE BOTTLING THEM?
Of course we do, as one should! Like wines, perfumes have to age in large containers to come into their own. This is even truer if one uses lots of natural ingredients or lots of rich base notes. (An Eau de Cologne requires less maceration than heavy Chypres, for instance).
Every classic used to be macerated for a period between 4 and 8 weeks. Some mass-market companies eliminated this practice in the 80’s, to increase money flow.
Once we are done developing a perfume, we always decide on an aging protocol for it with its author. Some perfumers favor long maturation (aging the perfume concentrate before mixing it with alcohol), others prefer long maceration (aging the finished solution).
Portrait of a Lady, for instance, matured for 2 weeks and macerated for 4- a 6-week aging process in total. When working with fresh lab samples, one notices that they are much less powerful, less beautiful, and often less stable, than properly aged products. Time and mass are critical. As a rule of thumb, we find that one must manufacture a minimum of 5 Kg of concentrate at a time to get the extra body needed in a perfume.
HOW DO YOU EXPLAIN THE FACT THAT SOME EAUX DE PARFUM ARE NOT LONG-LASTING?
First, one must understand that the classification Eau de Parfum, Eau de Toilette, etc… is not regulated. An Eau de Parfum is somewhere between an Eau de Toilette and an extract. Having said that, some marketing people profit from the vagueness of that category, calling some perfumes Eaux de Parfum that do not deserve the name. Concentration is crucial to duration, but even the most concentrated perfumes don’t last if they are composed with highly volatile raw materials. The duration of each raw material included in the composition, and the proportions in which they are used, are just as important. In other words, a perfume composed with few but powerful raw materials, and that has a low concentration, might last longer than a more concentrated perfume composed with weak raw materials.
HOW CAN I FIND THE INGREDIENTS OF A PRODUCT?
A complete list ingredients for every product is listed on the outer packaging. To request an ingredient list for a specific product, please Contact Us.
HOW LONG HAS FRÉDÉRIC MALLE BEEN PUBLISHING PERFUMES?
After growing up in a family with deep ties to the fragrance industry, Frédéric began his own career in the perfume business in 1988. Having worked closely with perfumers for many years, he founded Editions de Parfums in 2000. For a more detailed history on Frédéric Malle and his background in the fragrance industry, please visit the About page.
WHICH KIND OF WAX DO YOU USE FOR YOUR CANDLES?
Wax is a more complicated issue than it seems! The wax cocktails we use vary according to each fragrance and according to the type of wick that we have chosen. They are mix of vegetal and mineral waxes (as 100% vegetal wax tends to smell stale after a few days). 100% vegetal wax also tends to have burning issues when ambient temperature is too low or too high.
